Changing passport data on the State Services portal


Where do you need to provide new data when changing your passport?

Sample application for issuance of a passport When an identity card is changed A replacement of a civil passport of the Russian Federation can be made not only upon reaching a certain age, but also due to other objective circumstances. Among them it is worth highlighting the following:

  • changing current data about your full name;
  • changing information about the date and place of birth;
  • change of gender or appearance as a result of plastic surgery;
  • unsuitability of the passport resulting from wear and tear;
  • external damage to the document;
  • in case of theft or loss;
  • in other situations.

It is important to remember that a passport can also be replaced online via the Internet. To do this, you need to go to the appropriate section of the unified portal of public services using the search.

Pension fund personal account: login using SNI, how to find out your length of service

Free assistance from a Pension Lawyer Legal advice on disputes or conflicts with non-state pension funds, insurance compensation, refusals of payments and other pension issues. We work daily from 9:00 to 21:00.

If desired, every citizen whose social status meets the requirements of the Pension Fund and who has access to the State Services website can create a personal Pension Fund account .

Pensioners and beneficiaries of various categories have a special need for this.

Who is it for?

Registration is available to individuals who have received SNILS. Its number is indicated during authorization. Legal entities cannot access the personal account of individuals; the policyholder’s account is available to them.

The same rule applies to citizens who have not registered their status in the PFR personalized accounting system (illegal immigrants).

The unemployed and even children have SNILS, so theoretically anyone can log into the Pension Fund website and register.

Registration instructions

To get into the personal account of the Pension Fund of the Russian Federation, they use a personal entry in the ESIA . To do this you need:

  1. Go to the State Services website - https://www.gosuslugi.ru/.
  2. Create an account by clicking “register” (if you already have such an account, you just need to log into your personal account).
  3. Return to the Pension Fund website and enter data from your State Services account or enter SNILS and password.

You don’t have to go to the State Services website separately. Just click “login” on the Pension Fund portal and go to the page that opens.

Under the “login” button, highlighted in blue, find the inscription “register”, written in small letters. When you click on it, there is an automatic transition to State Services.

Login to your personal account

You can log into your personal account by clicking on the “ login ” button in the upper right part of the page that opens. Next, enter your password, mobile phone number or email address, and click “login.”

There is a transition to the main page of the site, from where, by clicking on the “personal account” icon, you are taken to the section with the user’s personal information. To log in, use SNILS instead of a phone.

Personal account functionality

Using your personal account, a visitor can find out:

  • on the number of accumulated pension points;
  • about the duration of employment at a specific place of work (helps to calculate the amount of future accruals);
  • about length of service, number of years worked;
  • information about social benefits and maternity capital due to him.

In your personal account you can also find out about the rights and services a pensioner has that can be obtained without leaving home.

Services

The Pension Fund of Russia provides services to citizens, for which previously it was necessary to personally come to its territorial branch or waste time on calls.

Sign up for a consultation

You can use the portal to schedule a consultation with a specialist. For this:

  1. Find the “make an appointment” icon on the main page.
  2. Enter personal data - full name, SNILS, email address and contact telephone number (be sure to select the category - “individual”).
  3. Click on the “next step” button.

Next, indicate the place and topic of the reception, select the desired date and time, and agree to the processing of personal data. After filling out the fields that open, click “make an appointment.”

The site periodically stops working, requiring the user to confirm that he is not a robot. To do this, just select the desired picture in the window that opens.

Instructions for drawing up an application

Applications are accepted from citizens for the issuance of:

  • a second copy of the insurance certificate and information regarding the individual personal account;
  • pensions;
  • social benefits;
  • maternal capital.

The pension fund can be notified of the refusal to provide services to a specific management company or to form the funded part of the pension.

Russian citizens living abroad can also exercise the right to submit an application. They, as well as permanently registered persons:

  1. You must log in.
  2. Select the desired section in your personal account.
  3. Provide personal information.
  4. Explain the reason for submitting the paper and express your wishes regarding the issue of concern (demand).

It is important to provide real information, telephone numbers and email for communication.

Obtaining information about the status of your personal account

This is a service that can be used to increase your future pension. It helps to generate a notification about the amount accumulated in the account for subsequent printing.

Knowing it, you can contribute additional funds to increase the size of your future pension. This can be done gradually, by simply replenishing your account.

Writing an application for granting rights

Applications are accepted from pensioners who have already received a pension. The information obtained can be used to change the way you receive a pension or benefits that were previously unavailable due to lack of data.

Inquiry about place of work and salary

If a future pensioner doubts that his pension was calculated correctly, he has the right to request a certificate of wages at each place of work for the years preceding the receipt of payments.

The information in the certificate is provided for two periods - before 2002 (this includes the “Soviet pension”) and after 2002. Nothing can be confused; the information is placed in different columns.

The place of work, the number of accumulated years and pension points earned at each duty station are also indicated here.

The information can be provided to the territorial branch of the pension fund, whose employee incorrectly calculated the payment, or used to determine the years with the highest salary.

Calculation of pension benefits

A website visitor who logs in under his/her name is shown a page with a calculator. Enter into the empty windows:

  • number of years worked (experience);
  • insurance points;
  • the number of years served in the Russian Armed Forces;
  • number of years spent caring for children and people with disabilities.

The calculator will calculate how many years are left until retirement, what is the average score and how much money the user is expected to receive after receiving benefits. Here you can find out how many more years you will have to work.

Ordering an insurance certificate

A duplicate of SNILS is issued upon application within 2 weeks after its acceptance for consideration. This service is used if a document is lost or stolen.

There is no need to have two copies of SNILS; before submitting papers for its issuance, you should make sure that the original is really lost.

Where to get advice for clients

For advice on issuing certificates and submitting an application:

  1. Go to your personal account and describe the situation in the feedback window that opens.
  2. They use a hotline (phone number, you can call it free of charge, including from mobile phones, regardless of the operator servicing the line).
  3. Contact the territorial branch of the Pension Fund by phone.

Social networks also provide the necessary information. There are corresponding groups in Odnoklassniki and VK - https://ok.ru/pensionfond/ and https://.com/pension_fond. Consultation is provided by both specialists and users who have already solved a similar problem and decided to share their personal experience.

Registering a personal account of the Pension Fund of Russia is one of the ways to quickly solve problems that arise. Interested citizens can apply for calculation and recalculation of pensions, calculate pension points, and find out how many more years they need to work to receive an insurance payment that suits them.

All individuals with SNILS can use their personal account. You can enter the site by phone number, but without SNILS you will not be able to register on the State Services portal, login and password, which are used to enter the Pension Fund website.

Reviews about the Pension Fund

Source: https://pfr-lichnyy-kabinet.ru/

What documents to provide to the Pension Fund when changing personal data in SNILS

Info

Authorized employees of the territorial migration authority can answer questions about other cases of replacement of the main document.
Missing the deadlines established for replacement leads to the imposition of financial sanctions in the amount of up to 5,000 rubles on the offending party. Sample passport of a citizen of the Russian Federation Where to report new data when changing a passport Many citizens of the Russian Federation are often interested in the question of where to report when replacing a passport. There are several organizations that must be notified without fail. For example, it is important to provide up-to-date information to the place of permanent employment and to the human resources department of the same organization. This is due to the fact that a valid civil passport number and its details are required to fill out work documentation.

I changed my passport at the age of 45, who should I notify?

Written by The current legislation of the Russian Federation establishes that every citizen of the country must necessarily replace the main document for identification, which is a passport, after reaching the age of 45 years.

What documents are needed for a passport at 45 years old will change

Violation of current legislation within the framework of passport control entails the imposition of administrative sanctions. To understand the specifics of where to report new data when changing a passport, you need to familiarize yourself with the established time frame for replacing an identity card, with the most important places of circulation, among which are banks, the tax office and the Pension Fund of the Russian Federation.

1.3. Hello! I agree with my colleague that changes in passport data must be notified to the employer in writing and to banks if you have a loan or loan. 2. I have owned a plot and a country house for 15 years.

Is it necessary to notify the pension fund about a change of passport?

Firstly, you can independently visit the institution and provide the following package of documentation:

  • a written application;
  • a questionnaire filled out in accordance with the ADV-1 form - each interested person can receive a sample right at the time of direct application;
  • new civil passport of the Russian Federation;
  • old SNILS certificate;
  • certificate of marriage or termination.

Secondly, the certificate can be replaced with the participation of the direct employer. In accordance with the norms of current federal legislation, this operation is the direct responsibility of the management of any organization due to the fact that the employer acts as the insurer of its employees.

Personal account of the Pension Fund of the Russian Federation for individuals - login and registration on the official website pfrf.ru

Technological progress has affected not only commercial organizations, but also government agencies. For this reason, almost all services can be obtained without leaving your home. Read below about how to register in your personal account of the Pension Fund of the Russian Federation.

Login to your personal account

How to register in the LC Pension Fund of the Russian Federation?

In order to register with the Personal Account of the Pension Fund of the Russian Federation, you must:

  1. Open the official website of government services. It is available at the link: https://www.gosuslugi.ru/.
  2. Click on “Personal Account” (located in the upper right corner), and then go to the registration form.

But it’s more convenient not to do too much and immediately use the link https://esia.gosuslugi.ru/registration/.

Step #1. Fill out the registration form

Something like a questionnaire will appear in front of you, consisting of several parts. You will need information such as:

  • last name and first name;
  • Mobile phone number;
  • E-mail address.

Write only real contact information. Without a current phone number and email address, it is impossible to confirm your registration.

Step #2. Click on the “Register” button

After filling out the registration form, you need to click on the “Register” button (blue). In doing so, you agree to two documents: “Terms of Service Use” and “Privacy Policy”. We recommend reading them to avoid problems in the future.

Step #3. Enter registration confirmation codes

They will come to your mobile phone and email.

Step #4. Coming up with a password

It must be as reliable as possible. Do not use combinations that include your name, date of birth, etc. The ideal password consists of at least eight characters, and includes both small and capital letters, as well as numbers.

All. Now you have a baseline. If you want to expand the capabilities of the Pension Fund of the Russian Federation, you will have to fill out a profile - provide information from your passport and a certificate of compulsory pension insurance (green plastic card). In addition, you must go through an identification procedure. There are two options:

  1. Through Russian Post. The application is left in your personal account. The disadvantage of this option is that it takes a lot of time - about 2 weeks.
  2. In the multifunctional center for the provision of services to the population (MFC). The process takes no more than 5 minutes.

Login to the personal account of the Pension Fund of the Russian Federation

To enter the Personal Account of the Pension Fund of the Russian Federation, follow the instructions:

  1. Follow the link https://esia.gosuslugi.ru.
  2. Provide your login and password. The login is a mobile phone number or email address. If you indicated the number of the certificate of compulsory pension insurance, then you can authenticate using it.
  3. Click on "Login".

After checking your login and password, you will be taken to the Personal Account of the Pension Fund of the Russian Federation for individuals, i.e. for citizens.

Information available in the Personal Code of the Pension Fund of the Russian Federation

The information available in the Personal Code of the Pension Fund of the Russian Federation is:

  • length of work experience;
  • the number of points you “earned” for your work activities;
  • the amount of monthly pension provision from the state, down to kopecks (calculated based on the number of points);
  • information on payments from federal, regional and local authorities, including data on maternal (family) capital, etc.

Services that can be obtained from the LC Pension Fund of the Russian Federation

The services that can be obtained from the LC Pension Fund of the Russian Federation include:

  1. Sign up for a consultation with a specialist from the Pension Fund of the Russian Federation.
  2. Writing an application to the Pension Fund of the Russian Federation.
  3. Request for information about the status of an individual personal account.
  4. Application for the provision of rights relating to pension provision from the state.
  5. Request information about places of work and wages.
  6. Pension calculation.
  7. Order a certificate.

Service No. 1. Sign up for a consultation with a specialist from the Pension Fund of the Russian Federation

Thanks to the fact that this opportunity exists, you don’t have to waste time and nerves standing in line. You can turn to any specialist for help, including management.

The answer to the question is given either by regular or email.

Service No. 2. Writing an application to the Pension Fund of the Russian Federation

This could be an application for a pension, a change in the method of pension delivery (from cash to card or vice versa), etc.

Service No. 3. Request for information about the status of an individual personal account

This service allows you to generate and print the corresponding notice, as well as increase your future pension by depositing additional funds.

Service No. 4. Application for rights relating to state pension provision

This service will benefit those who are not yet receiving a pension. A variety of information is provided, ranging from calculation formulas to pension options.

Service No. 5. Request for information about places of work and wages

Information is provided in table form for two periods: before and after 2002. A list of places of work and wages is provided. Experience and points are also indicated.

Service No. 6. Pension calculation

This service is a calculator into which you must enter length of service, points, as well as periods of service in the Armed Forces of the Russian Federation, caring for children under three years of age, and caring for people with disabilities.

The calculator shows what is required for a specific pension - how much to work and earn.

Service No. 7. Order a certificate

She may be:

  • certificate of pension amount;
  • certificate of the amount of maternal (family capital);
  • certificate of individual personal account status, etc.

Service No. 8. Order a new SNILS

This service is relevant if you have lost or had your document stolen. The production time for a duplicate is standard, 14 days.

Methods of communication with employees of the Pension Fund of the Russian Federation

There are several ways to contact employees of the Pension Fund of the Russian Federation:

  1. Describe the problem in your personal account in a special form.
  2. Call the “Hotline” – 8 (800) 600-44-44 . Calls are absolutely free, including from mobile phones of all mobile operators.
  3. Call the phone number of a specific branch in your subject of the Russian Federation. For example, you can reach the Main Directorate in Moscow and the Moscow region by phone 8.
  4. Send a message on social networks. Link to the group in Odnoklassniki: https://ok.ru/pensionfond/. Link to the group on VKontakte: https://.com/pension_fond.

Who can access the Personal Code of the Pension Fund of the Russian Federation?

Citizens of the Russian Federation who:

  • receive a pension in Russia or have presented documents in order to apply for it;
  • receive payments from federal, regional or local authorities;
  • have the right to maternal (family) capital.

In order to fully use your personal account, you must have not only a mobile phone and email, but also the following documents:

  • passport;
  • certificate of compulsory pension insurance.

Source: https://es-pfrf-kabinet.ru/

How to change passport data on the pension fund website

Attention

If, when applying independently, a citizen receives a new certificate within 3 weeks, then the employer can carry out the replacement procedure for more than a month. Now it is possible to find out the funded part of your SNILS pension via the Internet. How much time will it take? According to the law, a citizen must submit documents to replace SNILS within 14 days after receiving a passport with changed personal data.

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Important

There are no penalties for violating this deadline, so it is possible to replace the certificate at a later date. It is important to understand that delay in receiving SNILS with reliable personal data may lead to incorrect reflection of insurance premiums paid by the employer in the personalized accounting system. The period for producing the certificate after submitting the necessary documents and application is no more than 3 weeks.

Changing your personal account number on the government services website

  • New personal data - here you need to indicate the changed data. In our case, this is the surname.
  • Place of Birth.
  • Citizenship.
  • Registration and place of residence address.
  • And enter new details of the document (passport with a new last name) identifying the person submitting the application.
  • At the end, the personal signature of the applicant and the date of filling out the application are placed.

An old plastic pension insurance card is attached to the application for exchange of an insurance certificate, form ADV-2.

Methods for replacing snils: in what cases and how to do it?

How to change SNILS? The most common question is where can you change SNILS, especially if you do not live in the region of registration, and is it possible to do this through the MFC. There are two main options:

  1. Independently contact the PFR branch located at your place of residence.
  2. Providing the necessary documents to the employer, who will transfer them to the required authority.

To obtain SNILS, you need to contact the Pension Fund of the Russian Federation. If you decided to change the initial information by applying in person, then in this case you should contact the branch located at your registration address. If a green SNILS insurance card was not issued to the child, then all changes will be made to the pension fund database and a certificate will be issued with personal data corresponding to the new documents. Is it necessary to change SNILS at all when changing a passport? In which the last name will be indicated in accordance with the passport data.

  • Working citizens can contact their employer (insurer), who is obliged to submit new information to the territorial body of the Pension Fund within 2 weeks for re-registration and issuance of a new SNILS with the correct personal data. The employer fills out an Application (Questionnaire) to replace the insurance certificate. The Pension Fund will make changes to the personal data of the insured person and issue a new certificate with a changed surname.
  • In this case, the personal account number itself does not change.


I changed my passport at the age of 45, who should I notify?

The employer is obliged to notify the tax authorities about changes in the personal data of his employee, otherwise he faces a fine for providing documents with inappropriate data (Article 126.1 of the Tax Code of the Russian Federation). Accordingly, the employer, through his position within the team, can impose liability on the employee for untimely provision of information about changes in personal data (Article 86 of the Labor Code of the Russian Federation).

Who must be notified that you changed your passport at 45 years old?

In general, it all depends on the situation. If you change your last name, then a lot of things need to be changed - licenses, diplomas if necessary, documents for ownership of property. And when you change your passport, only the number changes. Now it’s convenient that the old number is printed on a printer on one of the pages of the new passport and even banks accept such a change. It’s just that when a card is reissued or some other operation is carried out, a new number is entered into your computer. Many banks have accounts that are more linked to a phone number (personal account) than to a passport number))) And you only need to report it if it is specified in the contract, but as many as I have encountered, they never swear or fine you. They just open the last page and look at the old issue.

We recommend reading: What documents need to be completed at the birth of a child in 2020

Then fill out the application and submit the vehicle registration certificate for replacement. On the day of application, a new certificate with updated information is issued. After this, you need to present this document to the insurance company and tax authorities to make adjustments to the current policy. The state fee for changing a document is 500 rubles.

How to change SNILS when changing your last name through government services?

Taking into account the above, information about the insurance period, as well as about the insurance premiums accrued for the insured person (employee) for compulsory pension insurance for any periods cannot be provided by the Pension Fund of the Russian Federation to a third party organization (including the policyholder for whom he is currently working). the insured person), since this information is an integral part of the individual personal account of the insured person.

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In some cases, it may be necessary to replace SNILS. We will talk about whether this can be done and how in this article. There are several ways to change a document.

The list of authorized branches of Sberbank, in which the insured person can obtain information about the status of his individual personal account, is posted on the Branch page open on the Internet portal “Pension Fund of the Russian Federation” in the section “Information for residents of the region” subsection “Citizens” heading “Addresses” points for accepting applications from credit institutions (banks), where insured persons can obtain information about the status of their individual personal account.”

Login to the PFR personal account on pfrf.ru

Every employer paying official wages makes contributions to the Russian Pension Fund. In this way, employees can receive a pension in the future, as they accumulate pension points.

Citizens of the Russian Federation can register on the website of the Pension Fund of the Russian Federation and find out about employer contributions to the employee’s individual account. You will learn more about registration and available services on the Pension Fund website from the review.

Functions and capabilities of the personal account of the Pension Fund of the Russian Federation

The Pension Fund website is a help desk where a citizen can receive information and order services regardless of the time of day or location. Creating an account on the website of the Russian Pension Fund allows the population to quickly interact with the government agency in the following areas:

  1. Receive information about the status of an individual account, order an extract from it and submit applications for the issuance of a duplicate SNILS.
  2. Manage pension savings funds.
  3. Send applications for assignment, delivery, renewal of payments, recalculation, transfer or refusal of a pension.
  4. Order certificates about the amount of pension payments.
  5. Submit applications for the assignment of social benefits, assignment of maternity capital, and also give orders regarding it.

Citizens living abroad also have the opportunity to obtain information in their personal account and order certificates.

Registration in the personal account of the Pension Fund at the Pension Fund of the Russian Federation ru

You can create an account on the portal of the Pension Fund of the Russian Federation only after registering on the State Services website, where you must indicate your SNILS number.

This creates one password for all government services. The data specified in the Unified Identification and Authentication System (USIA) is combined into a database and is available to all government agencies.

Therefore, there is no need to enter information every time you request a service.

In the State Services registration form, provide personal information and contacts.

Register on the site After this, go to your email, where you will receive a letter from the portal. It contains a confirmation button that you need to click. Only after this will a personal State Services account be created.

A form will open where you need to fill out all sections and fields as completely as possible. Pay special attention to the documents. In order to further use the website of the Pension Fund of the Russian Federation and create a personal account, you need to indicate SNILS.

Login to the PFR personal account for individuals

After registering on the State Services portal, access to the Pension Fund account is granted. No additional registration is required. Just go to the site and click on the “Login” button at the top right.

Login to the pensioner's account

To visit your account, you must have an account on the ESIA State Services. In this case, the social status of an individual (retired or working) is not important. The fact is that all the data indicated on a single website is supported by the personal account of the Pension Fund of the Russian Federation.

After you click on the “Login” button on the right side of the site, the authorization page will open. On it you need to click on the “Login” button so that the data from the State Services is reinforced to the Pension Fund of the Russian Federation.

Reference! If the system asks for a login and password for the Unified Identification and Identification Number, you must provide them .

Login to the Personal Account for a citizen who pays insurance premiums

All individuals, whether insured by a non-state pension fund or not, can log into their personal account. To do this, it is enough to have an account on the State Services website. Next, on the portal of the Pension Fund of the Russian Federation, on the right you need to select the “Login” button. If the system asks you to enter your username and password for State Services, be sure to provide them.

Login via State Services

The unified system of State Services allows you to receive information on all services of government agencies, including the Pension Fund of the Russian Federation. The user can log into the personal account of the unified identification and authentication system and view information on the funded part of the pension or submit an application to the Pension Fund of the Russian Federation.

To log into your account on the Pension Fund website, you need to be authorized at State Services. In the right corner, click on the “Login” button and then on the page that opens, click on “Login”. If your input data is not saved in the browser, you will need to provide a login and password for State Services.

Login using SNILS

All pension savings are formed on an individual account. Every citizen has a SNILS, which serves as an identifier in the RF Pension Fund system. Therefore, in order to obtain information on savings, send an application or receive statements, you will need to indicate the document number on the State Services portal. Login to the personal account of the Pension Fund is carried out through the ESIA service, as described above.

Password recovery

The personal account of the Pension Fund of the Russian Federation is linked to State Services and has the same login and password. Therefore, data recovery is carried out on the ESIA website. On the right, select either “Personal Account” or “Login”.

In the form that opens, follow the link “I don’t know the password.”

To restore, you can use contact information (phone or email) or select one of the documents. Next, enter your data and wait for a notification by phone or email.

Pension Fund personal account for legal entities

Organizations and payers of insurance premiums must submit an application to the territorial office of the Pension Fund of the Russian Federation to gain access to the Pension Fund account. To do this you must specify:

  1. TIN of the organization.
  2. Registration number.
  3. Contact information, including email address.

A card with a temporary activation password can be obtained in one of the following ways:

  • by email;
  • by registered mail;
  • at the regional office.

After receiving it, you need to log into your personal account within 45 days, where you will need to change the temporary code to a permanent one.

Pension Fund personal account for individual entrepreneurs

Self-employed citizens and individuals classified as individual entrepreneurs undergo the same registration procedure as corporate clients.

Electronic services and services in your personal account on the PFR RU website

After logging into your Pension Fund account, a page opens that displays blocks of services, as well as available services. In the top line you can see the following information:

  • about the non-state fund in which the citizen is a member;
  • about work experience;
  • about the individual coefficient;
  • about savings.

The functionality of your personal account is designed for users of different levels, so it is extremely simple and understandable. Just read the name of the blocks and select the appropriate service.

How to find out the size of your pension online in the account of the Russian Pension Fund

Anyone can track their pension savings, regardless of age or length of service. To do this, you need to select the “Individual personal account” block and in the last column on the right follow the link “Order a certificate of the status of the ILS”.

Check the box indicating that the document will be sent by email. The delivery address will be displayed below. If you need to change it, this can only be done in the user profile. If the information is correct, click the “Request” button.

The statement is generated and sent instantly. Therefore, you can immediately go to your mail to receive correspondence from the Pension Fund of the Russian Federation.

Pension Fund application

You can now track pension savings and send applications to the Pension Fund of the Russian Federation from the “PFR electronic services” mobile application. Services also available here:

  • registration in the territorial branch of the Pension Fund of the Russian Federation;
  • information on pension points;
  • social and pension payments;
  • ordering certificates and statements;
  • clarification of information on maternal (family) capital;
  • online support from specialists.

Download the Pension Fund Electronic Services application on your Android phone

For owners of devices that support the Android operating system, you can install the mobile application through the Google Play store.

Pension Fund for iPhone, iPad and iPod Touch

For those whose device runs on the iOS operating system (that is, produced by Apple), you can download the mobile application through the AppStore.

PFR hotline phone number

The website of the Pension Fund of the Russian Federation has a telephone number for the Center for Support of Citizens of the Russian Federation, where you can get specialist advice: 8-800-600-44-44.

If you cannot call, you can always send a written request to the Pension Fund operators. To do this, go to the “Online Consultant” section, enter a question and your name. The answer will be sent online.

You can also view a list of answers to frequently asked questions. To do this, you don’t even need to register in your personal account. On the main page in the menu, go to the “Ask a question” section.

The Consultation Center page opens, where you need to select the direction in which you want to receive an answer. By going to the desired section, you can familiarize yourself with the information.

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